Call us perfectionists, but we want you to be completely happy and perfectly satisfied with your purchases from The Rugged Bros. Like, jumping up and down happy. That's why we offer a 60-day money back guarantee from the date you order your product(s). No strings attached, no questions asked.
Don't get us wrong, we'd love to know why you didn't dig your purchase (that's how we grow to serve you better), but only if you'd like to tell us where we went wrong.
Otherwise, it's a 100% satisfaction guaranteed return - no questions asked.
Check out our step-by-step return process below...
Contact our customer service team by emailing firstname.lastname@example.org, or by filling in this form.
We will provide you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
Return the products(s) as soon a you have your RMA number. We must receive them within 14 days of the RMA being issued.
It is your responsibility to pay the return postage.
The charges (excluding the original shipping and handling fees) are fully refundable.
We offer our money back guarantee on your most recent order, whether it is a single order or an Auto-Order.
It usually takes a week to process your package.
Another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).